List of UserChats
Retrieve all the UserChat
Parameter
Accessible via URL https://api.channel.io/open/v4/user-chats and HTTP GET
Present parameters in query string
| Parameter | Example | Required | Description | Parameter type |
|---|---|---|---|---|
| state | assigned (closed, holding, solved, trash, unassigned) | Required | User chat state filter | Query |
| sortOrder | DESC(or ASC) | Required | Sorting order. Default value is DESC. | Query |
| since | eyJjaGF0S2V5IjoiZ3Jvn0= | Optional | Encoded key of the first user chat to be retrieved | Query |
| limit | 40 | Optional | Restrict the maximum number of direct chats to be retrieved. It should be between 1 to 500. Default value is 25. | Query |
Example
Response
Return a set of UserChat objects.
{
"prev": "string",
"next": "string",
"messages": [
{
"chatKey": "string",
"id": "string",
"mainKey": "string",
"threadKey": "string",
"root": true,
"channelId": "string",
"chatType": "string",
"chatId": "string",
"personType": "string",
"personId": "string",
"requestId": "string",
"language": "string",
"createdAt": 1624450921796,
"version": 0,
"blocks": [
{
"type": "bullets",
"language": "string",
"value": "string",
"blocks": [
null
]
}
],
"plainText": "string",
"updatedAt": 1624450921798,
"buttons": [
{
"title": "string",
"colorVariant": "cobalt",
"url": "string"
}
],
"files": [
{
"id": "string",
"type": "string",
"name": "string",
"size": 0,
"contentType": "string",
"duration": 0,
"width": 0,
"height": 0,
"orientation": 0,
"animated": true,
"bucket": "string",
"key": "string",
"previewKey": "string",
"channelId": "string",
"chatType": "string",
"chatId": "string"
}
],
"webPage": {
"id": "string",
"url": "string",
"title": "string",
"description": "string",
"imageUrl": "string",
"videoUrl": "string",
"publisher": "string",
"author": "string",
"width": 0,
"height": 0,
"bucket": "string",
"previewKey": "string",
"logo": "string",
"name": "string"
},
"log": {
"action": "changeName",
"values": [
"string"
],
"triggerType": "string",
"triggerId": "string"
},
"reactions": [
{
"emojiName": "string",
"personKeys": [
"string"
]
}
],
"profileBot": [
{
"id": "string",
"key": "string",
"type": "string",
"name": "string",
"value": {
"s": "string",
"n": "string",
"b": {
"short": 0,
"char": "string",
"int": 0,
"long": 0,
"float": 0,
"double": 0,
"direct": true,
"readOnly": true
},
"m": {},
"l": [
null
],
"ss": [
"string"
],
"ns": [
"string"
],
"bs": [
{
"short": 0,
"char": "string",
"int": 0,
"long": 0,
"float": 0,
"double": 0,
"direct": true,
"readOnly": true
}
],
"null": true,
"bool": true
}
}
],
"state": "sending",
"options": [
"actAsManager"
],
"marketing": {
"type": "string",
"id": "string",
"advertising": true,
"exposureType": "fullScreen"
},
"supportBot": {
"id": "string",
"revisionId": "string",
"sectionId": "string",
"stepIndex": 0,
"buttons": [
{
"text": "string",
"nextSectionId": "string"
}
],
"submitButtonIndex": 0
},
"threadMsg": true,
"broadcastedMsg": true,
"rootMessageId": "string"
}
],
"sessions": [
{
"key": "string",
"chatId": "string",
"chatKey": "string",
"updatedKey": "string",
"unreadKey": "string",
"channelId": "string",
"alert": 0,
"unread": 0,
"watch": "all",
"readAt": 1624450911782,
"receivedAt": 1624450911782,
"postedAt": 1624450911782,
"updatedAt": 1624450911686,
"createdAt": 1624450911602,
"version": 0,
"id": "string",
"chatType": "string",
"personType": "string",
"personId": "string"
}
],
"userChats": [
{
"id": "string",
"channelId": "string",
"appUserKey": "string",
"state": "closed",
"managed": true,
"userId": "string",
"name": "string",
"description": "string",
"handling": "waiting",
"supportBot": {
"id": "string",
"revisionId": "string",
"sectionPath": [
"string"
]
},
"marketing": {
"type": "string",
"id": "string",
"enableSupportBot": true,
"supportBotId": "string"
},
"pluginId": "string",
"sourcePage": "string",
"messengerType": "string",
"messengerId": "string",
"managerIds": [
"string"
],
"assigneeId": "string",
"tags": [
"string"
],
"firstOpenedAt": 1624450928199,
"openedAt": 1624450928199,
"createdAt": 1624450928200,
"frontMessageId": "string",
"frontUpdatedAt": 1624450928200,
"deskMessageId": "string",
"deskUpdatedAt": 1624450928202,
"firstAssigneeIdAfterOpen": "string",
"firstRepliedAtAfterOpen": 1624450928199,
"oneStop": true,
"waitingTime": 0,
"avgReplyTime": 0,
"totalReplyTime": 0,
"replyCount": 0,
"resolutionTime": 0,
"operationWaitingTime": 0,
"operationAvgReplyTime": 0,
"operationTotalReplyTime": 0,
"operationReplyCount": 0,
"operationResolutionTime": 0,
"askedAt": 1624450928199,
"closedAt": 1624450928199,
"snoozedAt": 1624450928275,
"expiresAt": 1624450928276,
"version": 0
}
],
"users": [
{
"id": "string",
"channelId": "string",
"memberId": "string",
"veilId": "string",
"unifiedId": "string",
"name": "string",
"profile": {
"name": "string",
"empty": true,
"email": "string",
"avatarUrl": "string",
"mobileNumber": "string",
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"profileOnce": {
"name": "string",
"empty": true,
"email": "string",
"avatarUrl": "string",
"mobileNumber": "string",
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"tags": [
"string"
],
"alert": 0,
"unread": 0,
"popUpChatId": "string",
"blocked": true,
"unsubscribeEmail": true,
"unsubscribeTexting": true,
"hasChat": true,
"hasPushToken": true,
"language": "string",
"country": "string",
"city": "string",
"latitude": 0,
"longitude": 0,
"web": {
"device": "string",
"os": "string",
"osName": "string",
"browser": "string",
"browserName": "string",
"sessionsCount": 0,
"lastSeenAt": 1624450929876
},
"mobile": {
"device": "string",
"os": "string",
"osName": "string",
"appName": "string",
"appVersion": "string",
"sessionsCount": 0,
"lastSeenAt": 1624450929876
},
"sessionsCount": 0,
"lastSeenAt": 1624450921506,
"createdAt": 1624450921667,
"updatedAt": 1624450921506,
"version": 0,
"managedKey": 0,
"member": true,
"email": "string",
"avatarUrl": "string",
"mobileNumber": "string",
"systemLanguage": "string"
}
],
"managers": [
{
"id": "string",
"channelId": "string",
"accountId": "string",
"username": "string",
"name": "string",
"description": "string",
"email": "string",
"mobileNumber": "string",
"role": "owner",
"removed": true,
"createdAt": 1624450921873,
"defaultGroupWatch": "all",
"defaultDirectChatWatch": "all",
"defaultUserChatWatch": "all",
"operatorScore": 0,
"touchScore": 0,
"avatar": {
"bucket": "string",
"key": "string",
"width": 0,
"height": 0
},
"operatorEmailReminder": true,
"operator": true,
"operatorScheduling": true,
"operatorTimeRanges": {
"timeRanges": [
{
"dayOfWeeks": [
"mon"
],
"from": 0,
"to": 0
}
]
},
"avatarUrl": "string",
"managerId": "string"
}
],
"chatTags": [
{
"id": "string",
"channelId": "string",
"colorVariant": "red",
"name": "string",
"key": "string",
"description": "string",
"followerIds": [
"string"
],
"createdAt": 1624450911912
}
]
}
Implementation note
The number of user chats retrieved in this endpoint is restricted by the limit query parameter, and is capped to values in the closed interval [1, 500].
Retrieved user chats can be filtered by ready, open, following, resolved, closed and removed, assigned, unassigned, holding through the states query parameter.
Pagination is supported through the since query parameter along with the next value contained in the root object of the JSON response. Successive queries to this endpoint using the previous next value as the since parameter will ultimately retrieve all user chats.
The since parameter can be left empty to start the list
Updated 12 months ago