Glossary of terms
Channel button
The button to open messenger

Messenger
The messenger is a space where a UI such as lounge and chats are shown.

Lounge
The main screen you see first when the messenger is opened.

Desk
Desk is an all-in-one tool provided by Channel.io. A manager controls all functions of the SDK within a desk.

Push Notification
Push Notification sent from Channel.io to the Web or Application. Types of push notifications include
In-App Push Notification
It is valid if the user using your app service or mobile web. It displays two types of views:
- When a message notification is sent from the manager to user.
- When receiving a bubble-type marketing message.
Remote Push Notification
it is valid when not using the app or mobile web. Only the screen shown below is displayed.
- Message notification sent by the manager to the user.
- When you receive a marketing message.
Boot
Boot is a preparation step which loads necessary informations to run SDK such as user and channel data. Fine configurations are also done while booting. Real-time chats, marketing, and event tracking features can be used after boot.
Member user
A user who can be identified is registered as a member user and distinguished by an ID specified on boot. Channel.io identifies users by referring to their IDs. Users who cannot be identified are classified as anonymous users.
Manager
The member of the desk.
The manager can chat with the users through the desk.
Updated 4 months ago