Get a single UserChat
Get a particular UserChat
object
Parameter
Accessible via URL https://api.channel.io/open/v4/user-chats/{userChatId}
and HTTP GET
This method does currently accept
application/json
only.
Parameter | Example | Required | Description | Parameter type |
---|---|---|---|---|
userChatId | 5e65fa8bc2409f0c1fd3 | Required | ID of UserChat | Path |
Example
GET https://api.channel.io/open/v4/user-chats/5e65fa8bc2409f0c1fd3
Response
Returns UserChat
object along with related information.
{
"userChat": {
"id": "string",
"channelId": "string",
"appUserKey": "string",
"state": "closed",
"managed": true,
"userId": "string",
"name": "string",
"description": "string",
"handling": "waiting",
"supportBot": {
"id": "string",
"revisionId": "string",
"sectionPath": [
"string"
]
},
"marketing": {
"type": "string",
"id": "string",
"enableSupportBot": true,
"supportBotId": "string"
},
"pluginId": "string",
"sourcePage": "string",
"messengerType": "string",
"messengerId": "string",
"managerIds": [
"string"
],
"assigneeId": "string",
"tags": [
"string"
],
"firstOpenedAt": 1624414657416,
"openedAt": 1624414657416,
"createdAt": 1624414657416,
"frontMessageId": "string",
"frontUpdatedAt": 1624414657416,
"deskMessageId": "string",
"deskUpdatedAt": 1624414657417,
"firstAssigneeIdAfterOpen": "string",
"firstRepliedAtAfterOpen": 1624414657416,
"oneStop": true,
"waitingTime": 0,
"avgReplyTime": 0,
"totalReplyTime": 0,
"replyCount": 0,
"resolutionTime": 0,
"operationWaitingTime": 0,
"operationAvgReplyTime": 0,
"operationTotalReplyTime": 0,
"operationReplyCount": 0,
"operationResolutionTime": 0,
"askedAt": 1624414657416,
"closedAt": 1624414657416,
"snoozedAt": 1624414657422,
"expiresAt": 1624414657422,
"version": 0
},
"message": {
"chatKey": "string",
"id": "string",
"mainKey": "string",
"threadKey": "string",
"root": true,
"channelId": "string",
"chatType": "string",
"chatId": "string",
"personType": "string",
"personId": "string",
"requestId": "string",
"language": "string",
"createdAt": 1624414655810,
"version": 0,
"blocks": [
{
"type": "bullets",
"language": "string",
"value": "string",
"blocks": [
null
]
}
],
"plainText": "string",
"updatedAt": 1624414655811,
"buttons": [
{
"title": "string",
"colorVariant": "cobalt",
"url": "string"
}
],
"files": [
{
"id": "string",
"type": "string",
"name": "string",
"size": 0,
"contentType": "string",
"duration": 0,
"width": 0,
"height": 0,
"orientation": 0,
"animated": true,
"bucket": "string",
"key": "string",
"previewKey": "string",
"channelId": "string",
"chatType": "string",
"chatId": "string"
}
],
"webPage": {
"id": "string",
"url": "string",
"title": "string",
"description": "string",
"imageUrl": "string",
"videoUrl": "string",
"publisher": "string",
"author": "string",
"width": 0,
"height": 0,
"bucket": "string",
"previewKey": "string",
"logo": "string",
"name": "string"
},
"log": {
"action": "changeName",
"values": [
"string"
],
"triggerType": "string",
"triggerId": "string"
},
"reactions": [
{
"emojiName": "string",
"personKeys": [
"string"
]
}
],
"profileBot": [
{
"id": "string",
"key": "string",
"type": "string",
"name": "string",
"value": {
"s": "string",
"n": "string",
"b": {
"short": 0,
"char": "string",
"int": 0,
"long": 0,
"float": 0,
"double": 0,
"direct": true,
"readOnly": true
},
"m": {},
"l": [
null
],
"ss": [
"string"
],
"ns": [
"string"
],
"bs": [
{
"short": 0,
"char": "string",
"int": 0,
"long": 0,
"float": 0,
"double": 0,
"direct": true,
"readOnly": true
}
],
"null": true,
"bool": true
}
}
],
"state": "sending",
"options": [
"actAsManager"
],
"marketing": {
"type": "string",
"id": "string",
"advertising": true,
"exposureType": "fullScreen"
},
"supportBot": {
"id": "string",
"revisionId": "string",
"sectionId": "string",
"stepIndex": 0,
"buttons": [
{
"text": "string",
"nextSectionId": "string"
}
],
"submitButtonIndex": 0
},
"threadMsg": true,
"broadcastedMsg": true,
"rootMessageId": "string"
},
"bookmark": {
"key": "string",
"chatId": "string",
"chatKey": "string",
"bookmarkKey": "string",
"channelId": "string",
"version": 0,
"chatType": "string",
"personType": "string",
"personId": "string"
},
"session": {
"key": "string",
"chatId": "string",
"chatKey": "string",
"updatedKey": "string",
"unreadKey": "string",
"channelId": "string",
"alert": 0,
"unread": 0,
"watch": "all",
"readAt": 1624414654060,
"receivedAt": 1624414654060,
"postedAt": 1624414654060,
"updatedAt": 1624414654046,
"createdAt": 1624414654035,
"version": 0,
"id": "string",
"chatType": "string",
"personType": "string",
"personId": "string"
},
"user": {
"id": "string",
"channelId": "string",
"memberId": "string",
"veilId": "string",
"unifiedId": "string",
"name": "string",
"profile": {
"name": "string",
"empty": true,
"email": "string",
"avatarUrl": "string",
"mobileNumber": "string",
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"profileOnce": {
"name": "string",
"empty": true,
"email": "string",
"avatarUrl": "string",
"mobileNumber": "string",
"additionalProp1": {},
"additionalProp2": {},
"additionalProp3": {}
},
"tags": [
"string"
],
"alert": 0,
"unread": 0,
"popUpChatId": "string",
"blocked": true,
"unsubscribeEmail": true,
"unsubscribeTexting": true,
"hasChat": true,
"hasPushToken": true,
"language": "string",
"country": "string",
"city": "string",
"latitude": 0,
"longitude": 0,
"web": {
"device": "string",
"os": "string",
"osName": "string",
"browser": "string",
"browserName": "string",
"sessionsCount": 0,
"lastSeenAt": 1624414657951
},
"mobile": {
"device": "string",
"os": "string",
"osName": "string",
"appName": "string",
"appVersion": "string",
"sessionsCount": 0,
"lastSeenAt": 1624414657951
},
"sessionsCount": 0,
"lastSeenAt": 1624414655762,
"createdAt": 1624414655787,
"updatedAt": 1624414655762,
"version": 0,
"managedKey": 0,
"member": true,
"email": "string",
"avatarUrl": "string",
"mobileNumber": "string",
"systemLanguage": "string"
},
"userSession": {
"key": "string",
"chatId": "string",
"chatKey": "string",
"updatedKey": "string",
"unreadKey": "string",
"channelId": "string",
"alert": 0,
"unread": 0,
"watch": "all",
"readAt": 1624414654060,
"receivedAt": 1624414654060,
"postedAt": 1624414654060,
"updatedAt": 1624414654046,
"createdAt": 1624414654035,
"version": 0,
"id": "string",
"chatType": "string",
"personType": "string",
"personId": "string"
},
"userOnline": {
"channelId": "string",
"personType": "string",
"personId": "string",
"id": "string"
},
"chatTags": [
{
"id": "string",
"channelId": "string",
"colorVariant": "red",
"name": "string",
"key": "string",
"description": "string",
"followerIds": [
"string"
],
"createdAt": 1624414654079
}
]
}
Updated about 1 year ago