Solve a UserChat
Resolve a particular UserChat
Parameter
Accessible via URL https://api.channel.io/open/v3/user-chats/{userChatId}/solve
and HTTP PUT
Parameter | Example | Required | Description | Parameter type |
---|---|---|---|---|
userChatId | 5e65fa8bc2409f0c1fd3 | Required | ID of | Path |
botName | channelBot | Required | name of bot | Query |
post | true(or false) | Optional | Option for sending notification to offline users. Set true to send notification. | Query |
Example
GET https://api.channel.io/open/v3/user-chats/{userChatId}/solve?botName=channelBot&post=true
Response
Returns a changed UserChat
Object.
{
"userChat": {
"id": "5e7049961ece389ba6ac",
"channelId": "10",
"stateKey": "unassigned-5e7049d3b9ca81a42516",
"userId": "5e6c24f163a0b21b555c",
"name": "Heart 547",
"state": "unassigned",
"pluginId": "2111",
"sourceUrl": "String",
"managerIds": [
"String"
],
"firstOpenedAt": 1584417174318,
"openedAt": 1584417174318,
"createdAt": 1584417174125,
"frontMessageId": "5e7049d3b9ca80db28d2",
"frontUpdatedAt": 1584417235761,
"deskMessageId": "5e7049964da304604546",
"deskUpdatedAt": 1584417235761,
"oneStop": false,
"askedAt": 1584417174318,
"version": 6
},
"message": {
"chatKey": "String",
"id": "5e7049964da304604546",
"channelId": "10",
"chatType": "userChat",
"chatId": "5e7049961ece389ba6ac",
"personType": "user",
"personId": "5e6c24f163a0b21b555c",
"requestId": "1584417174075gcww",
"createdAt": 1584417174318,
"version": 1,
"blocks": [
{
"type": "text",
"value": "String"
}
]
},
"user": {
"id": "5e6c24f163a0b21b555c",
"channelId": "10",
"memberId": "5e2f0af391bf87a0",
"veilId": "5e2f0af391bf87a0",
"name": "Heart 547",
"alert": 8,
"unread": 8,
"blocked": false,
"unsubscribed": false,
"hasChat": true,
"hasPushToken": false,
"language": "en",
"country": "KR",
"city": "Seoul",
"latitude": 37.4954,
"longitude": 127.0621,
"sessionsCount": 5,
"lastSeenAt": 1584673657636,
"createdAt": 1584145649408,
"updatedAt": 1584934318716,
"version": 8,
"member": false,
"contact": false,
"avatarUrl": "https://cf.channel.io/avatar/emoji/cupid.e9f1a3.png",
"systemLanguage": "en"
},
"userSession": {
"key": "user-5e6c24f163a0b21b555c-userChat",
"chatId": "5e7049961ece389ba6ac",
"chatKey": "userChat-5e7049961ece389ba6ac",
"updatedKey": "5e7049d3b9ca84cbf6f7",
"channelId": "10",
"alert": 1,
"unread": 1,
"readAt": 1584417175927,
"receivedAt": 1584417175927,
"updatedAt": 1584417235761,
"createdAt": 1584417174143,
"version": 5,
"personType": "user",
"personId": "5e6c24f163a0b21b555c",
"chatType": "userChat",
"bookmark": false,
"id": "user-5e6c24f163a0b21b555c-userChat-5e7049961ece389ba6ac"
}
}
Updated about 2 years ago